Ben Deshet
Team Leader, AIG Claims |
Guiding teams at AIG to deliver exceptional claim support while advancing into the cybersecurity field. Dedicated to integrity, continuous learning, and building safer digital ecosystems.
I'm a Claims Team Leader at AIG, managing teams to deliver exceptional customer service and streamline claims processes. With over 6 years of experience at AIG, I excel in leadership, process optimization, and achieving performance goals under pressure.
As I expand my career towards cybersecurity, I'm building on my analytical mindset and leadership background.
Currently open to roles such as Cyber Security Analyst, Team Lead, and even Penetration Tester. I believe in proactive defense, rigorous attention to detail, and fostering trust in our interconnected digital world.
Leading a claims call center team at AIG to deliver top-tier customer service, reduce operational bottlenecks, and enhance service quality. Skilled in risk assessment, data analysis, and process refinement.
Oversaw daily shift operations, ensuring SLA adherence, timely resolution of issues, and consistent customer experience. Strengthened communication and cross-functional collaboration.
Handled customer inquiries and claims, maintaining a high level of empathy and efficiency. Developed a foundation in process understanding and customer-centric service.
Team Coordination, Performance Coaching, Process Optimization
Network Security Fundamentals, Threat Intelligence, Basic Python Scripting, SIEM Exploration
ForenShell is an automated toolkit simplifying memory and binary file analysis using Linux forensic utilities, streamlining artifact extraction, file structure analysis, and memory forensics with minimal input.
View on GitHubMore Projects Are Coming Soon..
Pursuing education in Cyber/Computer Forensics and Counterterrorism (John Bryce, May 2024 - Jun 2025). Continuously enhancing knowledge to position myself effectively in the cybersecurity landscape.
Open to Cyber Security Analyst, Team Lead, Call Center Manager, and Penetration Tester opportunities. Let’s connect and discuss how my experience and evolving cybersecurity skill set can add value to your organization.